This Cancellation Policy explains when customers may request cancellation of an order placed through our website wuchu.in .
Customers may request cancellation of an order directly from our website wuchu.in through the account used for placing the order.Customers should submit cancellation requests as soon as possible because an order may enter processing or dispatch shortly after being placed.
Where an order has not yet been dispatched, Wuchu will make reasonable efforts to process a valid cancellation request. If the order has already been paid for and the cancellation is accepted, the applicable refund will be processed in accordance with WUCHU’s refund procedures and applicable law.
Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, the customer may need to accept delivery and then follow the applicable Return & Refund Policy if the product qualifies for a return.
Wuchu may cancel an order where a product becomes unavailable, product or pricing information contains an error, payment cannot be successfully verified, fraudulent or unauthorized activity is suspected, customer information is incorrect or incomplete, a technical error prevents fulfilment, or circumstances beyond Wuchu’s reasonable control make fulfilment impracticable.
Where an eligible cancelled order has already been paid for, Wuchu will process the applicable refund through the original payment method or another appropriate method. The time taken for the refunded amount to appear in the customer’s account may depend on the relevant bank, payment gateway, or financial institution.
For shipping and delivery assistance, customers may mail us at support@wuchu.in, or call us at 8340446869.