At WUCHU, we want customers to have a clear understanding of our return, exchange, and refund procedures. This Return & Refund Policy explains the circumstances in which a product may be returned or exchanged and how eligible refunds are processed.
Eligible products may be returned within 15 DAYS from the date of delivery. A return request must be submitted within the applicable return period. The applicable return period and any product-specific conditions may also be displayed on the relevant product page
A product intended for return should generally be unused, unworn, unwashed, undamaged, free from stains, odours, perfume, alterations, or other signs of use, and should retain its original tags and packaging where applicable. Products returned without required tags, with signs of wear or washing, or with damage caused after delivery may not qualify for a return or exchange.
To request a return, customers may place a return request through our website wuchu.in from the account used for making the purchase.WUCHU may request additional information to verify the order and determine whether the product satisfies the return conditions.
If you receive a product that is defective, damaged, or different from the product ordered, please contact WUCHU as soon as reasonably possible after delivery. WUCHU may request photographs or videos showing the issue and other information necessary to investigate the complaint. After verification, an appropriate resolution, which may include replacement, exchange, repair(where applicable), or refund, depending on the circumstances and applicable law, shall be provided.
Where WUCHU offers exchanges, an exchange will generally be subject to product availability, size availability, return eligibility, and the applicable exchange conditions. If the requested replacement is unavailable, WUCHU may provide another appropriate resolution in accordance with the applicable circumstances.
Once an eligible returned product has been received and inspected, WUCHU will process the applicable refund. Refunds may generally be issued to the original payment method or through another appropriate payment method. The time required for a refund to appear in the customer’s bank account or payment account may depend on the relevant bank, payment gateway, or financial institution.
If a package appears visibly damaged at the time of delivery, customers are encouraged to document the condition of the package and contact WUCHU as soon as reasonably possible. WUCHU may request photographs, videos, delivery information, order details, or other reasonable evidence to investigate the matter and determine an appropriate resolution.
If an order is returned to WUCHU because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or another delivery-related issue attributable to the customer, additional shipping or re-dispatch conditions may apply. Any refund or re-dispatch will be handled in accordance with the applicable policies.
For shipping and delivery assistance, customers may contact WUCHU email- support@wuchu.in, phone- 8340446869.