At WUCHU, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
Orders are generally processed after successful payment confirmation. Processing and dispatch may take additional time during product launches, sales, promotional periods, holidays, periods of unusually high order volume, or circumstances affecting our operations. The estimated dispatch or delivery period communicated at checkout or through order-related communication is intended as an estimate and may vary
Customers are responsible for providing a complete and accurate delivery address when placing an order. The address should contain the recipient’s name, house or building number, street or locality, city, state, PIN code, and a valid contact number. Wuchu will not be responsible for delays, failed delivery, additional charges, or return-to-origin situations caused by incorrect, incomplete, or inaccurate information provided by the customer.
Estimated delivery time may vary depending on the customer’s location and the shipping service used. Delivery may be affected by courier operations, weather conditions, public holidays, transportation disruptions, remote delivery locations, government restrictions, natural events, or other circumstances outside Wuchu’s reasonable control. Any delivery estimate provided on the website should therefore be treated as an estimated timeframe rather than an unconditional guarantee.
Any applicable shipping charges will be displayed during the checkout process or otherwise communicated before completion of the order. Where Wuchu provides free shipping as part of a particular offer, the applicable conditions of that offer will apply.
Where tracking is available, Wuchu or its shipping partner may provide tracking information through email, SMS, website notification, or another available communication method. Customers may use the tracking information provided to monitor the status of their shipment
The shipping partner may make delivery attempts according to its operational procedures. Customers should ensure that the recipient or an authorized person is available to receive the shipment where required. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the recipient refuses the shipment, or delivery attempts fail, the courier may return the shipment to Wuchu.
If a shipment is delayed beyond the estimated timeframe, customers may contact Wuchu using the customer-support details provided on the website. Wuchu may coordinate with the relevant courier partner to investigate the shipment. Delays caused by third-party courier operations or circumstances beyond Wuchu’s reasonable control may not be entirely within Wuchu’s control
If a package appears visibly damaged at the time of delivery, customers are encouraged to document the condition of the package and contact Wuchu as soon as reasonably possible. Wuchu may request photographs, videos, delivery information, order details, or other reasonable evidence to investigate the matter and determine an appropriate resolution.
If an order is returned to Wuchu because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or another delivery-related issue attributable to the customer, additional shipping or re-dispatch conditions may apply. Any refund or re-dispatch will be handled in accordance with the applicable Wuchu policies.
For shipping and delivery assistance, customers may contact WUCHU email- support@wuchu.in, phone- 8340446869.